All sales are considered final sale with the exception of the following three conditions:

• Defective products (expired, moldy, damaged in transit)

• Products shipped in error (incorrect product shipped, over/under shipment, product not received)
• Recalled products

If a product has been found to be defective, shipped in error, or recalled, you may be eligible for a refund.

Connect with our Customer Care Centre by sending us an email at service@jointup.com to request a return and provide the following information:

1. Reason for return

2. Order number

3. Product description

4. Lot number

5. Photo of the product

Please note: returns are not final until they have been received, and evaluated by our warehouse team. If the return is deemed ineligible, the shipping fee will not be refunded and the item(s) will not be returned or refunded.

Products can also be returned (with a receipt) to us

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