March 20, 2020

How do I return a product?

All sales are considered final sale with the exception of the following three conditions: • Defective products (expired, moldy, damaged in transit) • Products shipped in error (incorrect product shipped, over/under shipment, product not received) • Recalled products If a product has been found to be defective, shipped in error, or recalled, you may be …

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March 20, 2020

If my product is defective, can I return it?

Products are considered “defective” and may be eligible for a refund if they are expired, mouldy, or damaged in transit. See ‘How do I return a product?’ for more information. Cannabis seeds which are not feminized or are unsuccessfully cultivated will not be eligible for a return on the basis that they are “defective”.   …

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March 20, 2020

After Placing an Order How long does it take for shipment

Orders are put into process as soon as we receive payment. Orders for which payment is received by 11 am PT/2 pm EST Monday through Friday will be shipped out the same day. Any orders paid after that deadline on a weekday will be shipped the next day; orders paid for after that deadline on Friday will be shipped on Monday. We do not ship on long we …

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September 16, 2017

What if the prepaid goods are not delivered?

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